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Privacy Policy
1. Introduction
At helona, we are committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you use our AI-powered property management software, available as both a web and mobile application. By accessing or using helona, you agree to the collection and use of your information in accordance with this Policy.
2. Information We Collect
2.1 Personal information
We collect personal information that you voluntarily provide when you create an account or use helona. This information may include:
Name
Address
Email address
Phone number
Date of birth
Nationality
2.2 User-Generated Content
In addition to the personal information mentioned above, you may also upload content to helona, such as Excel file templates. In the future, you will have the option to upload PDF documents and photos, which may include proof of payment or other documentation.
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to manage user authentication, track user sessions, and provide a personalized experience. Cookies are small text files stored on your device that help us improve the functionality and performance of helona.
3. How We Use Your Information
3.1 Providing and Improving Our Services
We use the information we collect to:
Provide, operate, and maintain the helona software.
Process transactions and manage your subscription.
Improve our services, features, and user experience.
Communicate with you about your account or provide customer support.
3.2 Data Retention
We retain your personal information for as long as you maintain an account with helona or as necessary to provide you with our services. If you request to delete your account or if helona ceases operations, your data will be permanently deleted from our systems.
4. Data Storage and Security
4.1 Data Storage
All data collected by helona, including personal information and user-generated content, is stored securely on AWS (Amazon Web Services) servers. AWS provides industry-standard security measures to protect your data from unauthorized access, disclosure, or loss.
4.2 Data Security
We implement a variety of security measures to ensure the safety of your personal information. These measures include encryption, secure socket layer (SSL) technology, and regular security audits. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Disclosure of Your Information
5.1 Third-Party Service Providers
We do not share your personal information with third parties, except for the use of AWS for data storage and management. helona will only share your information with third-party service providers when it is necessary to provide our services or comply with legal obligations.
5.2 Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
6. Your Data Protection Rights
6.1 Access, Correction, and Deletion
You have the right to access, correct, or delete your personal information at any time. If you wish to exercise any of these rights, please contact us at hello@helona.co. We will respond to your request within a reasonable timeframe.
6.2 Opt-Out of Communications
You may opt out of receiving promotional emails or communications from helona by following the unsubscribe link in the emails or by contacting us directly.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the revised Policy on our website or within the application. Users who have requested to be notified of changes will receive updates via email. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.
8. Governing Law
This Privacy Policy is governed by the laws of Luxembourg, without regard to its conflict of law principles.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at hello@helona.co.
